Mercure Hai Phong - General Policies

BOOKING & CANCELLATION POLICIES

Flexible rate (cancellable with conditions):

1. Guarantee policy:

• Guests arriving after 18:00 (local time) must provide a guarantee.
• Please present the same credit card used to guarantee your booking when checking in/making payment. If using another cardholder’s credit card, kindly provide the CC Authorization form & requested documents.

2. Cancellation policy:

• No cancellation charge applies prior to 18:00 (local time) on the day of arrival. Beyond that time, the first

Saver rate (non-cancellable)

1. Guarantee policy:

• Full amount of stay is payable in advance by credit card at booking time.
• Please present the same credit card used to guarantee your booking when checking in/making payment. If using another cardholder’s credit card, kindly provide the CC Authorization form & requested documents.

2. Cancellation policy:

• The amount due is not refundable even if the booking is cancelled or modified.

INFORMATION PROTECTION

USER INFORMATION PROTECTION POLICIES

1. The purpose of collecting user information

• When users contact us or make a reservation, they have to fill up the information including name, phone number, email, address on mercurehaiphong.com. The website uses the users’ information to support and provide service information to them.
• The users must inform shortly Mercure Hai Phong if you find any unauthorized usage, abuse or privacy information violation from the third party in order to have solutions.

2. Scope of information usage

The hotel uses your information for:

• Provide the latest update to you
• Contact and solve problem in specific cases
• Only use your information to contact and confirm about hotel services that you book
• In case receiving a Government’s request: The hotel is responsible to cooperate and provide your information if getting official documents from the Authorities including: Procuracy, Court, Polices who investigate about your violations. On the other hand, no one has the right to infringe on your personal information.

3. Guest’ information storage time

• Your information will be stored unless we get your request on information removal. Otherwise, your personal information will be kept confidential on the server of mercurehaiphong.com.

4. Who can reach your personal information

• Mercure Hai Phong and the related departments who support you in booking accommodation and services at the hotel.
• In case receiving a Government’s request: The hotel is responsible to cooperate and provide your information if getting official documents from the Authorities including: Procuracy, Court, Polices who investigate about your violations. On the other hand, no one has the right to infringe on your personal information.

5. Organization address that collect and manage your personal information

MERCURE HAI PHONG

12 Lach Tray, Lach Tray Ward, Ngo Quyen District, Hai Phong City.
Phone: +84 (225) 3240 999
Email: H9183@accor.com

6. How you can approach and edit your personal information

• You can ask the hotel to update, correct or remove your personal information. You can send a request to the hotel. When receiving this feedbacks, we will double-check the information, in case it is exactly as reflected by the customer, we will handle it.

7. Personal information protection commitment

• Your personal information is under our confidentiality policies. Collecting and using your information are processed with your approval unless the cases by law.
• Do not use, transfer, provide or disclose to any third party about your personal information without your consent.
• In case the information server is attacked by hacker resulting in the loss of your personal data, the website will be responsible for notifying the case to the investigating authorities for handling and informing the guests.
• The guests must provide all relevant personal information such as: Full name, contact address, phone number, email… when book hotel services and take legal responsibility for your information. The hotel is not responsible and does not resolve all claims related to your interests if it considers that all your provided personal information was inaccurate.